Cut AHT and Repeat Calls for Teleperformance APAC by Eliminating Accent Barriers
Sanas' real-time Accent Translation delivers measurable results across multilingual APAC operations: lower average handle time, fewer repeat calls, and improved first-call resolution. Preserves agent voice and emotion while requiring no agent retraining or infrastructure changes.
Trusted by leading contact center enterprises
Backed by global contact center leaders, including Teleperformance's CEO.
"“Sanas has cracked the code, offering patented real-time accent conversion and neural network-based voice enhancement systems that empower businesses to address speech barriers and create more job opportunities.”"
"“Sanas's pioneering technology aligns perfectly with Wyndham’s broader efforts to be genuinely customer-centric.”"
"“The Sanas partnership is fantastic because it makes the customer experience each interaction better, more pleasant, both for the customer and for the agent who serves the customer.”"
Your questions answered
Key answers on deploying Sanas across APAC contact center hubs while maintaining CSAT and quality.
Contact usHow does Sanas help APAC contact centers?
Sanas eliminates accent comprehension barriers in real time, reducing AHT and repeat calls while improving first-call resolution. Agents communicate clearly with customers from the first exchange, shortening handle times and reducing escalations.
How does Accent Translation help contact centers?
Accent Translation lets you hire agents from any APAC location—India, the Philippines, Malaysia, and beyond—without compromising CSAT. You access diverse talent pools across regional hubs while maintaining the call quality customers expect.
What does Noise Cancellation do?
Sanas Noise Cancellation removes ambient sounds and enhances speech, ensuring clear conversations across diverse regional hub environments—from high-density floors to shared office settings.
Which languages are supported?
Sanas offers a Language Translation mobile app covering 25+ languages so people can communicate across languages while maintaining their natural voice.
How quickly can we deploy Sanas?
Sanas integrates with your existing contact center infrastructure without requiring agent retraining or infrastructure overhaul. Deployment is fast, and you see results quickly across your operation.
Ready to Cut AHT and Improve CSAT Across Your APAC Operations?
Schedule a personalized demo to see how the solution addresses accent comprehension gaps and reduces handle time in your contact centers. We'll show you measurable impact on AHT, CSAT, and first-call resolution metrics. Let's discuss deployment options for your regional hubs—we can get started quickly.