Concentrix Delivers Consistent CX Across LATAM with Sanas
Sanas helps Concentrix maintain the same high-quality customer experience across every LATAM market, regardless of regional accent or language differences. • Real-time Accent Translation ensures agents in Buenos Aires, Mexico City, and São Paulo are clearly understood by every customer • Support for 25+ languages lets multilingual teams deliver consistent service quality • Agents communicate naturally while Sanas handles accent and language barriers in real time
Trusted by Enterprise CX Leaders
Enterprise leaders share how Sanas has delivered measurable improvements in customer experience and communication quality.
"“Sanas has cracked the code, offering patented real-time accent conversion and neural network-based voice enhancement systems that empower businesses to address speech barriers and create more job opportunities.”"
"“Sanas's pioneering technology aligns perfectly with Wyndham’s broader efforts to be genuinely customer-centric.”"
"“The Sanas partnership is fantastic because it makes the customer experience each interaction better, more pleasant, both for the customer and for the agent who serves the customer.”"
Enterprise deployment questions
Answers to common questions about deploying Sanas across multi-market LATAM operations, ensuring consistent customer experience, and integrating the platform with existing contact center infrastructure.
Contact usWhat is Sanas?
Sanas is a real‑time Speech AI platform that combines Accent Translation, Noise Cancellation and Language Translation to make spoken communication clearer and more natural.
How does Accent Translation solve inconsistent customer experience across LATAM markets?
Accent Translation removes regional accent mismatches in real time, so customers across Mexico, Colombia, Argentina, and other LATAM markets receive the same clear, natural interaction quality regardless of which contact center handles their call.
What does Noise Cancellation do?
Sanas Noise Cancellation removes ambient sounds from every angle and enhances speech so conversations stay clear in noisy environments.
Which languages are supported?
Sanas offers a Language Translation mobile app covering 25+ languages so people can communicate across languages while maintaining their natural voice.
How do we measure ROI and document results to justify a regional rollout?
Enterprise partners track measurable improvements in CSAT, first-call resolution, and agent confidence through before-and-after comparisons. Sanas provides reporting tools and works with your team to build the business case documentation needed to justify expanding the platform across your LATAM footprint.
See Live Results That Transform LATAM Communication Quality
Schedule a personalized demo to hear live accent translation examples in real time. We'll discuss integration with your existing Concentrix systems and share how enterprise partners document ROI improvements for informed rollout decisions. Book your session today.